Dekohaus

Product Warranties

Dekohaus Home Solutions
#366 Guanghua 3rd Road, Baiyun District, Guangzhou, Guangdong, China DATE: 2025-02

Wardrobe Warranty

Product Category Warranty Period (Years) Remarks
Carcase 10
Hardware 5
Door Panel 10
Door Fittings 5
Functional Fittings 1-3

Vanity Warranty

Product Category Warranty Period (Years) Remarks
Carcase 10
Hardware 5
Door Panel 10
Countertop 5
Accessories 5 Includes LED lights, drainage components, and more
Ceramic Products 5 Includes sinks, basins, etc.
Shower Room 5
Bathtub 5
Faucet 5
Hardware Accessories 5

Kitchen Warranty

Product Category Warranty Period (Years) Remarks
Carcase 10
Door Panel 10
Countertop 5
Hardware 5
Appliance 1 Subject to vendor's T&C
Accessory 1 Subject to vendor's T&C | Includes LED lights and other comp

Interior Door Warranty

Product Category Warranty Period (Years) Remarks
Door/Frame/Architrave 10
Hardware 1 Subject to vendor's T&C

Interior Door Warranty

– This warranty covers only manufacturing defects under normal residential use.
– It does not cover damage due to improper installation, misuse, external factors (such as water damage, fire, or excessive heat),
or unauthorized modifications.
– Proof of purchase is required for any warranty claim.
– Warranty claims must be reported to Dekohaus or an authorized distributor within the warranty period.
– Appliances and electrical components are subject to vendor terms and conditions.
– Dekohaus reserves the right to inspect the defective product and determine eligibility for repair or replacement at its discretion.
– Repairs or replacements do not extend the original warranty period.
– Liability for incidental or consequential damages is disclaimed to the maximum extent permitted by UAE law.
– This warranty is governed by the laws of the United Arab Emirates.
– Dekohaus reserves the right to modify warranty terms at any time without prior notice.

For further assistance:

Contact info@dekohaus.com or visit our official website.

Warranty & Maintenance 1

Aftersales Support

At Dekohaus, we are committed to delivering not only premium-quality kitchens and interiors but also exceptional aftersales support.
Our dedicated Aftersales Service Team ensures that every customer receives reliable assistance, maintaining the longevit
and performance of our products.

Warranty & Maintenance 2

Aftersales Support
At Dekohaus, we are committed to delivering not only premium-quality kitchens and interiors but also exceptional aftersales support.
Our dedicated Aftersales Service Team ensures that every customer receives reliable assistance, maintaining the longevit
and performance of our products.

Our Aftersales Services

We provide comprehensive post-installation support, including:

Installation Guidance

Assistance with the correct setup and assembly of your products.

Preventative Maintenance

Routine care recommendations to maximize product lifespan.

Product Commissioning

Ensuring optimal functionality and performance post-installation.

Product Commissioning

Diagnosing and resolving product-related issues efficiently.

Spare Parts & Replacements

Providing genuine components to maintain product quality.

Service Policy
•Additional service fees may apply based on the nature of the request.
•All maintenance and support services adhere to Dekohaus’s warranty terms and conditions.
•Customers can contact our Aftersales Support Team for any inquiries or assistance.
For further assistance, please contact our support team via email or reach out to your nearest Dekohaus service agent.

Quality Suppliers

We select high-quality materials and accessories from world-wide top suppliers and ensure the high quality of products from the source.

Warranty & Maintenance 3
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