This Privacy Policy explains how Deko Haus Building Materials Trading L.L.C (“Dekohaus”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit dekohaus.ae (the “Website”) or interact with our services. By using the Website, you consent to the practices described below.

1. Company Information

• Legal Entity: Deko Haus Building Materials Trading L.L.C
• License No.: 1524630  |  Commercial Register No.: 2643849
• Issuing Authority: Department of Economy & Tourism, Dubai, UAE
• Registered Address: Office No. 16, F-B-172, Business Bay, Dubai, UAE
• Email: admin@dekohaus.ae
• Phone: +971 565697158

2. Information We Collect

We may collect the following categories of personal information:

• Personal details (e.g., name, phone number, email, showroom address).
• Order & consultation details (customization requests, design preferences, purchase history).
• Technical data (IP address, device/browser type, usage data, and cookies).
• Payment information processed securely via third-party payment gateways (we do not store full card details on our servers).

3. How We Use Your Information

• Provide consultations, quotes, design services, and deliver ordered products.
• Process payments and arrange logistics/shipping.
• Improve Website performance, features, and customer experience.
• Send service updates, offers, and customer support communications (you may opt out of marketing at any time).
• Comply with legal, tax, and warranty obligations in the UAE.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service providers (e.g., payment processors, couriers, IT/hosting) bound by confidentiality and data-protection obligations.
• Authorities when required to meet applicable laws or legitimate requests.
• Internal teams for order fulfilment, design, and after-sales support.

5. Data Retention & Security

• We retain personal data only as long as necessary for the purposes described, or as required by law.
• We use appropriate technical and organizational measures (encryption in transit, access controls, secure servers) to protect data against unauthorized access, alteration, disclosure, or destruction.

6. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, analyze traffic, and enhance your experience. You can control cookies through your browser settings; however, disabling cookies may affect certain Website features.

7. Your Rights

Subject to UAE law, you may request access to the personal data we hold about you, ask for correction or deletion, and opt out of marketing communications. To exercise these rights, contact us at admin@dekohaus.ae.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age.

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their content or privacy practices.

10. Updates to this Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated “Effective Date”. Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.

11. Contact Us